Safe Crisis Management (SCM) Practice Exam

Nodding in agreement and maintaining eye contact are indeed examples of attending and attuning skills, which are critical components in effective communication. Attending refers to the ability to actively listen and show that you are engaged in the conversation. Nodding is a non-verbal cue that demonstrates you are following the speaker's message and are engaged with what they are saying.

Maintaining eye contact is another fundamental technique that indicates attention and respect toward the speaker. It helps to build rapport and shows that you value the other person's thoughts and feelings. Both actions contribute to creating a supportive environment that fosters open communication and understanding, which are essential in any crisis management situation. Therefore, identifying these behaviors as attending and attuning skills underscores their importance in effective interpersonal interactions.